Have AMCs Gone Dark?

Clarocity May Have Gone Dark.... Have AMCs Gone Dark? Clarocity May Have Gone Dark…

VaCAP has learned from one of our members the Appraisal Management Company, Clarocity Valuation Services, may have gone dark. The VaCAP member has invoices for their services over 30 days old and Clarocity has been unresponsive to numerous emails and phone calls over the past several weeks. Additionally, new orders are being assigned through their portal, Appraisal Scope.

Virginia passed a 30 day prompt payment law that went into effect July 1, 2017. The statute is very clear that an AMC must pay an appraiser within 30 days from the initial delivery of the report. VaCAP members initiated this legislation to protect appraisers from exactly this type of abuse. See the statute here. Clarocity may be in violation of Virginia Statute and we encourage all appraisers that have past due invoices to file a complaint with DPOR. This can be done here.

As an FYI, Valued Veterans merged with Clarocity recently and Valued Veterans was found to be operating in Virginia without proper licensure in May 2016. See the letter sent from DPOR to Valued Veterans below or here.

VaCAP has also learned Atlantic1 is past due on paying some appraisers. Atlantic1 could not be found on DPORs website as a licensed entity in Virginia, but with some research we learned the owner of this company has a history of not paying appraisers. Mathew Moore, the principal of Atlantic1, has operated AMC’s under the name Newtown Appraisal Management, LibertyOne, Maverick, Atlantic-West and Palm Beach Appraisal Management. Lots of information is found by simply Googling any of these names. There is a complaint on the website RipOff report for his operations. See it here.

VaCAP cannot encourage enough to do your due diligence before accepting  work from anyone. There are numerous groups on Facebook that you can get peer feedback on everything and there is one group specifically designed for AMC feedback. Take advantage of these great resources.

“Appraisergate” Scandal Uncovered

All appraisers need to listen to the Voice of Appraisal E182. Phil discloses an “Appraisergate” Scandal. AMC’s have gotten caught adding appraisal requirements that the lender did not request, nor does the lender endorse; one of which is the use of Appraiser Trainees. It is time for appraisers to communicate directly with the lenders. The lenders are being blindsided by what is in the engagement letters of their AMCs and they are not tolerating this abuse. Listen to the show here.

Have You Heard About Prohibition?

AppraisersBlogs published an article on how an AMC prohibits the use of third parties. The article is rather humorous, but it does make a point of how clueless AMC s are in what appraisers actually do and the resources we use to provide valuation services. This may be related to the “Appraisalgate” Scandal talked about on Voice of Appraisal, but the article suggests talking to your legislators about what is going on and supporting your state coalitions, as they are gaining traction. See the article “Prohibition is Back!” here. There are lots of other great articles on Appraisersblogs as well.

Let’s Talk Fees!

The 1004D form is a dual purpose form. The first part of the form asks has the market value declined since the original appraisal report and the second part asked if the construction is complete/repairs have been completed.  The scope of work for these two options are quite different. The first section requires market research, analysis and a new  USPAP compliant work file. The second option is merely verifying the work has been completed and references the original appraisal.

A recent waive of these Appraisal Update Forms are asking for option 1; has the market value declined since the original appraisal report. Your fee for these assignments should correlate to the amount of work necessary for credible results. Many AMCs do not understand the difference and will attempt to low ball your fee to the option 2 fee.

If you receive a request for an Appraisal Update, option 1, verifying if the market value has declined and you were not the original appraiser, think long and hard before accepting that assignment. If you choose to accept it, make sure your fee correlates to the scope of work and your liability in putting your signature on that certification. By completing that assignment you are certifying you agree with the original appraiser and the value; AKA, an appraisal review with a complete USPAP compliant file and certifying to any change that may or may not have occurred.


The Virginia Coalition of Appraiser Professionals Participates in Giving Tuesday. We accept monetary donations as well as volunteer commitments. To volunteer your time, click here. To make a monetary donation, click here, or mail to:
P.O. Box 42314, 
Richmond, VA 23242.

To join VaCAP, click here.

Thank you for supporting VaCAP

VaCAP Board
VaCAP Board

VaCAP Board

Coalition of individual appraisers working together to unite, promote and protect the collective interests of all appraisal professionals in Virginia; to promote needed changes in laws, rules, regulations, policies and standards affecting all appraisers in Virginia; to observe and report the actions of regulatory, legislative, oversight, and standards-setting entities of the Commonwealth.

You may also like...

34 Responses

  1. Avatar Koma says:

    You know what else seems shady; Clear Capital used to show how much of a fee was being paid for an appraisal they would not pay my fee for, but now they don’t. For example a 1004 fee of $500 from me that was declined they would show appraisal accepted, by another appraiser, at a fee of $325. Are they doing this for the states that have a Customary and Reasonable Fee requirement? Because with proof from their website the $500 appraiser that did not get the job can turn them in? Sounds exactly why they are doing this now.

    • Avatar Gwen D says:

      Also, they are now advertising for staff Appraiser Trainees only. This will further increase their returns. Trainees are paid way less than any appraiser. There were several ads for staff utilizing trainees.

  2. Baggins Baggins says:

    In early November this year I solicited to valued veterans. The manager informed me the company was bought out by Clarocity. Also then following up they are shutting down the KC office. 

    For 1004d, I keep a special introductory page and this data entry line reiterating those statements in the brief available space under the question of value; (I do check the no box to bypass digital review compliance questions.)  “No. Assumed no. This final inspection report is only to verify the requested corrections were completed.” The final is not stand alone it rides ‘by attachment’ to the 1004. It subsequently does not require a value update. If value is altered at a later date a myriad of complications can arise. If the report is subject to you’re expected to present a value hypo as if the conditions did not exist, so value update is pointless for condition change and it’s assumed the seller won’t improve the property beyond the subject to conditions. If buyer or seller improves more than required that won’t change their existing loan and deal terms and they’ll need to quick refinance or re write contract to capture any improved value. The checkbox reviewers often have a difficult time grasping these complex concepts so if you just check no and put a note in there, the little red flag digi review box does not light up and they don’t even notice the bypass of data entry. New effective date = new assignment, and it’s better to furnish a new as is report instead of an updated 1004d value. The 1004d allows the original effective date to stand, despite necessary condition changes. Value update on 1004d is limited to the very rare scenarios of needing an extension of shelf life to use the appraisal. Live deals with completed 1004 reports rarely languish that long before finalizing.

    • Avatar Mark SKAP says:

      Clarocity is not out of business and not dark. I spoke with the owner and also Ernie Durbin. They maintain their own email and phone systems and have had a huge issue with them. They are working on getting this fixed ASAP. They also stated all payments have been verified and sent out or will be. I had a good long conversation with them on this issue and they are trying hard to fix it ASAP.

    • Avatar Rocky says:

      Baggins, I don’t understand half the technical jargon you posted but there is a lot of chatter going on between investors and management of Clarocity and management has gone dark on our red flag concerns as well. I am coming to you for help as we are concerned the vision we have been sold is a far departure from the health of the company.

      I see you have been following this company for over a year and was curious if you had any appraiser networks where we can get an idea as to how widespread or isolated the nonpayment is to appraisers, and how tardy the payments are.

      From an investors perspective, we are worried the company is out of cash, though they did just take on another 2.5m credit facility from a control person, assumedly to pay these outstanding fees (“http://www.stockhouse.com/companies/bullboard/v.cly/zaio-corporation?postid=26987396)

      The CVO Bill Walterburg said any nonpayment affected a “nominal” number of appraisers and that past due payments were “just a few days late”. Any reports or formal complaints we can get our hands on? Cheers.

  3. VaCAP Board VaCAP Board says:

    Update to the article: We have received word that the VaCAP member who is having difficulty collecting payment was able to get through to someone. He was told Clarocity is closing an office and was given another number to call. Of course he got voice mail.

    We also received a link to a Market Insider article stating Clarocity is issuing stock in llieu of interest payments…… Makes you go Hmmmm. Closing offices, late payments and issuing stock in lieu of payments, does not seems like a good recipe for success.

    Clarocity stock

  4. Avatar wontobey says:

    The article states “Clarocity has been unresponsive to numerous emails and phone calls over the past several weeks…”

    Some of us are smart enough not to believe such claptrap excuses from an AMC claiming that they are having issues with their phones and emails and the check is in the mail. How are they communicating with their clients? They have no issue when it comes to ordering new requests….

    but when it comes to paying appraisers… “We’re sorry you have reached a number that has been disconnected or is no longer in service. If you feel you have reached this recording in error, please check the number and try your call again…and btw the check is in the mail”

    • Baggins Baggins says:

      New tech is not good tech until it’s old tech.

      Year 1990: The phone is not working, the check is in the mail, the dog ate my homework.

      Year 2017: The advanced special proprietary phone and email tech integration systems went down. The third party deposit service and their subsidiary check issuing company are experiencing delays. The robot broke something and we’re trying to figure it out.

      I think I’ll stay in 1990 for a little while longer until these geniuses can figure out how to use their own inventions properly.

  5. Baggins Baggins says:

    An appraisal management company issuing stocks? Their value is tied to the intellectual production worth of a group of independent freelance workers whom are not obliged to follow a single directive or instruction unless terms are agreeable.

  6. Bill Waltenbaugh on Facebook Bill Waltenbaugh on Facebook says:

    I am the Chief Appraiser at Clarocity Valuation Services. Clarocity Valuation Services has not gone dark. However, due to the recent acquisition of Valued Veterans, there have been a few hiccups in merging both the email and phone systems. The difficulties surrounding this merging process (bank account processing) are also the reason why some payments were processed just a few days late. While the number of appraisers affected by this transition is nominal, it does not change the fact that a mistake was made. If you were one of the few appraiser’s affected, please accept my apologies.

    Clarocity Valuation Services works hard to maintain good relationships with our appraiser partners. We understand we cannot do what we do without your support. For this reason, please feel free to contact me directly anytime you have concerns regarding payment or regulatory compliance. I promise I will do all I can to make things fair and right. If I do not answer, please leave a message, and I will get back to you as soon as I can.

    Thank you

    Bill Waltenbaugh, SRA, AI-RRS
    Chief Appraiser
    Clarocity Valuation Services
    (760) 208-6463

    • Avatar Advocate says:

      Sorry, just am not buying it. Phone companies have been forwarding phone lines for at least the past 50 years. They even offer recorded messages stating the phone number has changed and provide the new number. If your email and phone lines are down temporarily, a day or two, we all understand, Basic  communication via phone or email can easily be repaired/ recreated. New orders are being issued by your company; how are they being communicated? Did Clarocity send any notifications via that means of your self inflicted technical difficulties? That would be NO! Did any employee pick up a cell phone to call appraisers to advise of your situation? Again, NO! What exactly did Clarocity do to be a good business partner with appraisers and communicate their situation. ABSOLUTELY NOTHING!

      There is no excuse for not paying your obligations. Every bank issues checks. Pick up a pen, fill out check, place it in an envelope, put a stamp on it and mail! It is really that simple, that is unless you do not have the money, then it is crime.

      No legitimate company offers stock in lieu of a debt of $114,000. Companies that are in trouble do, no one else. Heck, even the stock market sees trouble, take a look at the massive decline in stock prices.

      You should just come clean, Clarocity is in trouble and is short on cash. The handwriting is on the wall.

    • Avatar Mark C. says:

      Your not my friggin partner ! You’re an agent of the lender, that’s it. Oh, by the way SRA if you really cared about compliance you would pay the hard-working independent fee appraisers you USE a reasonable and customary fee AND  pay them  in a timely fashion ( as if I’m not mistaken what is required by many states).

    • Avatar TJ says:

      Bill, Are you issuing the checks? Are you going to respond to all the states that have received non-compliance complaints for non payment within the statutes? You are an appraiser, unless you can sign the checks and lick the envelopes and stamps to mail  the checks, why are you making false promises? Why is the head of accounting not responding? The CEO? Where are the people that can actually make this right?

      Take some sound advice Bill, start updating your resume. Once states start disciplining Clarocity for non compliance, one state will have the guts to suspend the license. It will be a fast spiral by each state after that. Clarocity will be history!

  7. VaCAP Board VaCAP Board says:


    We are very pleased to report our member who had several past due invoices from Clarocity has received payment on his past due invoices.

    We also wanted to share the following email from Bill Wattenbaugh at Clarocity. This is in direct response to our warning about them. Continue to read below for our response.

    To whom it may concern
    You recently provided an email correspondence to your readership regarding the status of Clarocity Valuation Services. The title of this communication read “Clarocity May Have Gone Dark.” Please see below and provide an update to your readers.
    I am the Chief Appraiser at Clarocity Valuation Services. Please be advised, Clarocity Valuation Services has not gone dark. However, due to the recent acquisition of Valued Veterans, there have been a few hiccups in merging both the email and phone systems. The difficulties surrounding this process are also the reason why some payments were processed just a few days late. While the number of appraisers affected by this transition is nominal, it does not change the fact that a mistake was made. For this, we sincerely apologize. 
    The phones at Clarocity Valuation Services were never down, and calls were received every business hour of every day. Clarocity Valuation Services was not aware of the issue until it was brought to our attention. When two companies merge, some of the multiple phone numbers and email addresses can slip through the cracks. While we prefer this would have never happened, it did. Again, the number of people affected by these issues was nominal. However, it is being made to sound like it was a more significant/widespread issue. I assure you, it was not. 
    Clarocity Valuation Services works very hard to maintain good relationships with our appraiser partners. We understand we cannot do what we do without your support. For this reason, please feel free to contact me directly anytime you have any concerns regarding payment or regulatory compliance. I promise I will do all I can to make things fair and right. If I do not answer, please leave a message, and I will get back to you as soon as I can. 
    Bill Waltenbaugh, SRA, AI-RRS
    Chief Appraiser
    Clarocity Valuation Services
    (760) 208-6463
    Thank you

    VaCAP’s Response:

    Thank you for your email.
    When our member first brought the issue to our attention, he provided documentation of his efforts to contact someone at Clarocity over a two week period with no response. Attempts were by phone and several different emails. He was leaving messages and sending emails; no one was calling or emailing back. 
    Further research was done and we found several other appraisers had posted similar concerns in Facebook groups about past due payments form Clarocity. Rightfully so, red flags were raised at this point. Our concern was escalated when a representative of another State Coalition shared with us the article stating Clarocity was issuing stock in lieu of payments. No communication, past due invoices, stock in lieu of payments, stock prices continuing to fall since the first of the year; not giving anyone reassurance all is good at Clarocity. Our concerns and warning to appraisers was valid and justified. 
    We have heard back from our member today informing us he has received payment on his past due invoices via direct deposit. Thank you. Unfortunately, he still has not received any communication from anyone at Clarocity, which is disheartening. It really does send the wrong message to the appraisal community when there is a lack of communication. 
    We will send out an update sharing your contact information to our members and post an update on Appraisersblogs.

    Thank you.

  8. Avatar Rocky says:

    Anyone have anything to say? Does this jive with everyone’s experience?

    Clarocity Corporation Receives MOR RV2 Vendor Ranking from Morningstar for Second Consecutive Year Canada NewsWire CARLSBAD, CA, Dec. 6, 2017CARLSBAD, CA, Dec. 6, 2017 /CNW/ – Clarocity Corporation (TSXV:CLY; OTCQB:CLRYF) (the “Company” or “Clarocity”), a leading provider of residential valuation technology and solutions, is pleased to announce that Morningstar Credit Ratings, LLC affirmed its MOR RV2 residential-vendor ranking for the second consecutive year. Morningstar affirmed a Stable outlook for the ranking.”As we are now fully integrated from both a technology and operational perspective, we are committed to fueling growth while continuing to deliver our services in an effective and timely fashion,” said Shane Copeland, CEO of Clarocity Corporation. “The renewal of Morningstar’s vendor ranking affirms to our clients that our corporate operations and technology are effective, secure and well managed. The positive results of the updated Morningstar ranking are key to Clarocity’s future participation in the expanding securitization valuation market in the U.S.”According to Morningstar’s ranking announcement: “Clarocity has effective vendor management oversight in place for assessing vendor performance. Clarocity has developed vendor-selection criteria and scorecards that effectively measure agent performance, as reflected in the execution of service-level agreements with its customers. The company’s agile proprietary technology platform embeds comprehensive quality-assurance standards in work orders received from agents as well as providing clients with an expedited report turnaround time and low revision rate. A comprehensive multi-level quality assurance program is in place that measures and tracks vendor performance as well as assessing internal quality control effectiveness via scorecards, senior appraisal-level reviews and various production reports that are reviewed by operations and executive management.”

  9. Avatar David P says:

    10.15 million dollar loss for the first 9 months of the year. 6.8 million dollar loss for same period 2016.

  10. Avatar TJ Everette says:

    I guess the Board of Directors does not trust the management…..

    Clarocity Corporation Announces Retention of Financial Advisor by Strategic Alternatives Committee Canada NewsWire CARLSBAD, CA, Dec. 27, 2017 CARLSBAD, CA, Dec. 27, 2017 /CNW/ – Clarocity Corporation (TSXV:CLY; OTCQB:CLRYF) (the “Company” or “Clarocity”) is pleased to announce that its Board’s Strategic Alternatives Committee has retained Keefe, Bruyette & Woods, Inc. (“KBW”), an investment bank, as part of the Company’s previously announced strategic alternatives review. KBW has been engaged to provide certain financial advisory services to the Strategic Alternatives Committee in connection with certain potential strategic transactions. Clarocity Corporation Announces Retention of Financial Advisor by Strategic Alternatives Committee

  11. Avatar Milton P says:

    Just read in 100% Appraisers on Facebook some appraisers are having trouble getting paid by Clarocity. Reports of 60+ days past due with no communication. One of the comments stated a factoring company no longer accepts their invoices.

  12. Avatar PETER Jackson says:

    just read some o these comments. I am appraiser in new york and the market is almost at a stand still. Any comments o feed back. Also I saw on some of these posts that there are facebook pages dealing with poor amc.s. Does anyone know what are the specific facebook addresses. thanks

    • VaCAP Board VaCAP Board says:


      Facebook has 100% Appraisers, I am a real estate Appraiser and Appraiser Client Search. Lots of good information in those groups. There are others as well. You can also search for state appraiser coalitions on Facebook and Linkedin. They usually share information as well.

      AppraisersBlogs is also an excellent source for information. Use the search field above for any amcs you are interested in.


Leave a Reply

We welcome critical posts & opposing points of view. We value robust & civil discourse. You may openly disagree, but state your case in an atmosphere of mutual respect, in which everyone has a right to a particular view about the topic of conversation. Please keep remarks about the topic at hand, & PLEASE avoid personal attacks. If the poster gets you upset, it is the Internet, you can walk away from it.

Personal attacks harm the collegial atmosphere we encourage on AppraisersBlogs.

Your email address will not be published. Required fields are marked *

xml sitemap

Have AMCs Gone Dark?

by VaCAP Board time to read: 3 min