IAM AMC 24-Hour Fast Pay for Appraisers

Incenter Appraisal Management to Pay Appraisers Within One dayLast week we received an email from an AMC PR company. The email stated that Incenter Appraisal Management (IAM) has implemented a new 24-hour fast pay model and is paying their appraisers within one day of completing the appraisal report. Has anyone heard of or done business with Incenter Appraisal Management? Do they pay C&R fees or do they blast orders to find fast and cheap appraisers? Do they have a scoring system, tech upload fees, background check fees, etc.? The email stated they do not bid or charge tech fees. Back in November, VaCAP published their email solicitation where they indicated they pay appraisers within 7 business days and were offering a few “perks”.

Incenter Appraisal Management (IAM) Launches 24-Hour Fast Pay for Appraisers Fastest-Payer Status Advances Objective of Building The Strongest Appraiser Network for Lenders

CHARLOTTE, N.C. — February 11, 2021 — To move closer to its goal of building the nation’s top appraiser network, Incenter Appraisal Management (IAM) has implemented a new 24-hour fast pay model, the most rapid in the industry.

“Our network of best-of-breed appraisers sets IAM apart as an appraisal management company,” said Mark Walser, President. “Paying our appraisers ASAP gives them one more compelling reason to put IAM and our lenders’ orders to the head of the line.”

Within one day of completing a valuation report, IAM appraisers are now receiving direct ACH payment for their services, bucking the national trend of compensating these professionals 15 to 45 days later. Many appraisers are performing so many valuations per week that ensuring payment has become time-intensive and challenging. Incenter’s new initiative mitigates this issue on behalf of appraisers throughout the country.

“Appraisers are so busy right now that we’re struggling to keep up with managing and chasing payments,” stated Ross Desmerjian, an independent, certified real estate appraiser based in Palos Verdes Peninsula, California. “I know of a number of appraisers, including myself, who’ve resorted to engaging factors whose fees are around 5% of invoice. IAM’s 24-hour pay model solves this huge challenge. Plus, it’s just smart business. By paying appraisers fast, they encourage us to make their orders a priority.

The new, 24-hour pay model is the latest in a series of initiatives that demonstrate IAM’s commitment to appraisers’ success. These include empowering them through proactive communications, technology tools, and process improvements. For example, IAM never puts appraisals out for a pricing bid; never charges appraisers for a “technology” or report upload fee; and provides all the information necessary to deliver high quality reports the first time.

“Appraisers have done an amazing job under the duress of COVID-19 and incredible levels of volume. AMCs ask so much of appraisers all the time, and this is one more way we can show our appreciation and give them peace of mind,” said Mr. Walser.

About Incenter Appraisal Managementincenteram.com.

About Incenter LLC
Incenter ideates and deploys innovative solutions for optimizing business performance in the mortgage and specialty finance industries. The company is based in Fort Washington, Pennsylvania and employs over 1,600 professionals across its sub-brands. For more information, please visit www.incenterms.com.

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59 Responses

  1. Avatar Carl says:

    Never heard of them but their linkedin says they’re owned by Blackstone.

    3
    • Avatar Lisa Director of Vendor Management says:

      Hello Carl, My name is Lisa, I am director of Vendor Management for Incenter. I hope you are well. We are a growing AMC and would love to have you on our panel of appraisers, if you are interested. We were acquired by a blackstone portfolio of companies. So technically we are a company of a company of a company owned by Blackstone, if that makes sense. Hopefully it’s reassuring to know that financial resources are strong in our family of companies and provides a high level of surety for you that we pay our bills and have liquidity and financial strength no matter the condition of the markets. Please feel free to contact me if you have any questions.

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    • Avatar Martin Santos says:

      Appraiser’s BEWARE!! This company does not pay the appraiser’s for the work they provide. I have been asking them for two months to remit payment for my invoices and nothing.

      2
      • Avatar Lisa Ratzke Director of Vendor Management says:

        Hello Martin,

        I am looking into this for you. It looks like you have done 10 appraisals with us, all have been paid and cleared the bank except for the last one which was mailed out to you on 7/21/21. I know that you have been in contact with Jessica from our office, she is still waiting for you to verify your mailing address since we received the check back in the mail. The last email you told her you still have not received payment, but never provided your mailing address so we make sure it gets to you. Please email Jessica with your address so we can verify. We pride ourselves on fast payment and I hope you were happy with your pay on the 9 appraisals that cleared the bank. We also offer ACH direct deposit that I see you have not signed up for. If you sign up for direct deposit you will be paid within 24 hours after completion and not have to wait on the snail mail or have mailing issues. Please contact me directly if you have any questions. Thank you.

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        • Avatar Martin Santos says:

          Hello Liza,

          Thank you for responding. I don’t go down this path but circumstances beyond my control led me this method. I responded to her TWICE via email (Nikki Phanda / Antonia Cardenas copied) and provided the invoice (attached). I have the email thread and can provide a screen shot of the correspondence. I’m sorry but Jessica was not helpful or responsive. I understand everyone is busy and things happen. But, dismissing someone is not acceptable…we’re all professionals and should be working together for a better, positive experience in this hi-pressure environment. I hope we can resolve this matter and put it behind us.

          Sincerely,
          Martin Santos

          4
          • Hi Martin, I know that Lisa is working on getting this payment rectified and I apologize for the misunderstanding or the impression that we did not respond quickly enough, or seem dismissive. The person in finance that received your email informed you that the USPS was taking 2-3 weeks at that time to deliver the check and offered to issue another one to you, but needed your confirmation of address (Aug 12). She also states that she sent an email to you on the 20th in follow up for the address but did not get a response. That doesn’t mean you didn’t reply, but it’s obvious that you didn’t get her email and she may not have gotten yours. Nonetheless, we appreciate you raising the issue and giving us an opportunity to rectify it. Can you please email Lisa with full confirmation of your address, and we will just Fedex a check to you?

            I also strongly encourage you to sign up for our 24 hour appraiser pay (ACH) – it’s automated, direct to your bank account, and never fails whether there is a storm, mail delays or Acts of God, and it’s free.

            We do ACH drafts twice daily, 1pm EST and 8 pm EST. If you turn in a report and we QC it and send to the client, your payment will auto-queue on one of those two check runs. Some appraisers have told me that they get their payment the same day if they turn in the report in the morning and we can QC it out the door to the client before 1pm EST.

            Thank you and feel free to reach out to me with any other concerns. We appreciate having you on our appraiser panel!

            Best,
            Mark Walser, President

            1
  2. Avatar Koma says:

    Have not heard of them. I do not work at a bank, but I believe any moneys deposited into an account by an ACH payment can also be taken back by the same process from that depositor. My clients who are Lenders send out a check and I receive it with 7 days from order completion. Guess I’m old school.

    7
    • Avatar Lisa Director of Vendor Management says:

      Hi Koma, My name is Lisa, I am director of Vendor Management for Incenter. I hope you are well. I too am an appraiser and understand your apprehension on payment. I know I had to chase AMC’s in the past and think the 24 hour pay into my bank account would outweigh the concerns I have about direct deposit. Paper checks are available if you don’t like the ACH payment option. Payment for a paper check option are paid within 7 days of completion of the report. Please feel free to contact me if you have any questions.

      0
  3. “best of breed” ???? I know we are seen by many as the mongrel cur dogs (no offense to these lovable creatures as I have rescued several over the years) of the Financing world, but to see it in print on a PR blast….should we line up at feeding time or just when the treat box shakes? Are pedigree papers required? Unfortunate choice of adjective to use as incentive to attract Professionals.

    4
  4. I can see nothing wrong with the stated policy. IF I were looking to do lending work appraisals this is the kind of company that would be at the top of my list to try out.

    3
    • Avatar Lisa Director of Vendor Management says:

      Hi Mike, My name is Lisa I am director of Vendor Management for Incenter, Thank you for the positive feedback! We are pretty proud of the 24 hour pay and also the perks we offer to appraisers who complete 5 appraisals in 6 months for us. If you ever decide to do lending work again, we would love to have you on our panel! Please feel fee to contact me if you have any questions. Thank you.

      1
      • Thank you, but it’s doubtful I’ll ever get involved in transactional lending appraisal work again.

        AT least not while it is considered acceptable practice for banks to fix prices in advance, & then tell consumers (borrowers) that the appraisal fee is not one of the closing cost items that they have any ability to shop for.
        (Thinking specifically of “Mr. Cooper” a well-known subsidiary or affiliate of Amrock that was silly enough to mail me the disclosure paperwork for a loan they were trying to hustle my 90-year-old mother into).

        There’s just too much good appraisal work out there to be dependent on the FNMA Money Pump lenders.

        2
  5. Avatar Virgil R Gleason says:

    When I started in the 80’s we picked up a check at the door before we started measuring or taking photos.

    6
    • Avatar Lisa Director of Vendor Management says:

      Hi Virgil! My name is Lisa I am director of Vendor Management for Incenter Appraisal Management. I am also an appraiser and remember the good ol’ days too. I remember getting paper checks or sometimes cash at the door. This practice is no longer legal .https://www.fdic.gov/news/financial-institution-letters/2005/fil2005a.html

      The benefit of the 24 hour pay into your bank account is you don’t have to worry about bounced checks. I understand on the appraisers end that there is always apprehension, paper checks or ACH deposit alike. If you would like to sign up but are apprehensive I can provide some appraiser references for assurance. Please reach out if you have any questions. Thank you

      0
    • Same here. Today on C&I work I don’t even drive the comparables until I deposit the check I pick up at inspection (if no already in hand via mail before the appointment). On larger fee jobs a non-refundable retainer is collected that is equal to at least 1/2 the estimated or quoted fee.

      2
  6. Avatar John M Pratt says:

    Before appraisers jump into bed with any AMC because of a sweet sales pitch, they should probably do a little checking out of the company. This AMC has only been licensed in Calif for a little over 1 1/2 years. I have been here for over 20 years and have never had a request from them. Since one of the items that all appraiser will have to provide them at the time of sign up to get their 24 hour payments is your “Checking info” you might want to know a little more about them. Will they provide a “Surety Bond” in favor of the appraisers in a sufficient amount to protect the appraisers. Like Koma posted, if they can deposit into the appraiser account, they can also withdraw from that account. Stay safe out there.

    3
    • Avatar Lisa Director of Vendor Management says:

      HI John, My name is Lisa I am director of Vendor Management at Incenter Appraisal Management and also an appraiser. We are duly licensed, and perform hundreds of appraisals a month in California. We haven’t had the pleasure of doing business with you, but would like to. Please send us your fee schedules and we’ll get you setup. “I understand on the appraisers end that there is always apprehension, paper checks or ACH deposit alike. If you would like to sign up but are apprehensive I can provide some appraiser references for assurance. Please reach out if you have any questions. Thank you

      0
    • Avatar Lisa Director of Vendor Management says:

      Hello Julio, My Name is Lisa, Director of Vendor Management. Yes, Incenter acquired an AMC a few years back. And that AMC no longer exists, it’s all Incenter now. Incenter brought it to national status, and thanks to the financial capabilities of Incenter, appraisers can get paid in 24 hours. The AMC referenced trolling for lower fees is Amrock in this post, not Incenter, however the perks mentioned in the previous post are real, and we have hundreds of appraisers who utilize them and they are free of charge for appraisers who complete 5 or more appraisals in a six months for us, and are completely voluntary. If you don’t want them, you can still do appraisals for us and get paid quickly.

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  7. Avatar Keith McGregor says:

    I am certified in NJ. PA and FL and i have been working with Incenter for several years! I love the new ACH payment option and it seems to be working great!

    3
    • Avatar Lisa Director of Vendor Management says:

      Thank you Keith, I am so glad you are happy with the 24 hour pay! We are really happy we are able to provide our vendors with this service!

      1
  8. Avatar Steve Pacera says:

    I have been a real estate appraiser full time since 1984. I have worked for several AMC’s since 2010 when they were implemented. I’ve worked for Incenter and there previous company MAS since 2010. I can say not all AMC’s are alike. The vast majority treat me very much like a number. I currently do work for five AMC ‘s and Incenter is by far my favorite company due to the outstanding staff in particular Lisa Ratzke, who I can call almost any time including weekends and i always have a answer or get resolved any issues I might be having. I can’t say enough good things about the Company and staff. The quick 24 hrs payment is fantastic as many self employed people know, sometimes waiting long periods of time for payment can be difficult with month to month bills.

    3
  9. Avatar James McKissick says:

    Incenter Appraisal Management is the finest of all AMC’s. They build relationship’s, you’re not just another appraiser. They are loyal and treat you with dignity unlike many AMC’s I worked for over the years. The new ACH payment option is another reason I love doing business with Incenter Appraisal Management. They’re a 5-star AMC!

    3
    • Avatar Lisa Director of Vendor Management says:

      Thank you for the kind words Jim! We are so appreciative for the positive feedback and we really do appreciate all of our vendors and I am glad to see that you feel that in your experience with us! Thanks for all you do!

      0
  10. Avatar Shawn Prince says:

    I’m a jersey appraiser. I don’t do majority amc work. I rather focus on small banks and do not work for the big 4. I choose to work for the clients which actually pay proper and treat proper. I see alot of repetitive email origination from same authors on this site. Which i respect. Lisa directer of Vendor Management is trying to be friend. No reason to stop her from doing that.

    1
    • Avatar Lisa Director of Vendor Management says:

      Thank you Shawn, if you ever decide to try working for an AMC who values their appraisers, please let me know and we would be happy to get you registered!

      0
    • Avatar Lisa Director of Vendor Management says:

      Yes, that is not a surprise or fake news. I did answer some other questions on this issue in previous comments. If you have any other questions, please reach out and I would be happy to answer them. Thank you.

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  11. Avatar Ralph says:

    That’s great they pay the next day, that’s very important, for me I prioritize fee and least amount of headache clients, which is why I’m non AMC my clients are direct lenders and pay within 3-14 days on average and none of this silly, report must be back within 48 hours, borrower must be contacted within 24 hrs and revisions are required back in 4 hours, to me clients that treat us like adults are the true “A” clients!

    4
  12. Avatar Judith Wheeler says:

    I still haven’t been paid and it’s been over 30 days! Just got an email today requesting my W-9, which you already have. Not going to work for you anytime soon, and will share on Alamode user site!

    Very Sincerely, Judith Wheeler CRA

    3
    • Hello — I wanted to follow up on this post. It’s very important to me that we pay our appraisers timely and I noticed you had said that you had not been paid timely. I’d like to find out why that was – did you sign up for the ACH direct pay 24 hour pay in our site? We also do cut our checks weekly, so if you did not opt for the ACH or set it up correctly, a check would have been mailed in 7 days. If it did not reach you 30 days later there is a chance that it was lost in the USPS or that we may have made an error. It’s one we are happy to correct. Please contact me when you have a chance and I want to hear about your experience and make it right for you. I strongly encourage appraisers in our network to sign up for the 24 hour pay – it’s fast, easy, automated and no mail ever gets lost. Thank you – Mark Walser

      1
      • Avatar Bill Johnosn says:

        Its good your stepping up Mark, but lets be honest, history tells us paying the appraiser in a timely manner is optional for most clients. Although borrowers pay up front, with loans closing in 50+ days, and most checks issued after the close of escrow, when issues are found they are often already a month old. Add another couple weeks and or months (need W9, we sent the check, I will have to talk with escrow), and at times we get paid when the borrower is making there 2nd or 3rd house payment.

        Seek the truth.

        4
        • Hi Bill,

          Thanks for the response. As of this writing I have no communication from Judith on the particular file or issue she wrote here but the door is open, and I’m willing and ready to make things right for her and any other appraiser who feels that way.

          Bill – coming from someone who runs an AMC, let me agree with you that your description of the “check” situation with most AMCs is spot on. You see, most AMCs don’t have the cashflow to pay the appraiser quickly or timely – it’s a high volume and low margin business so they are reliant on lender payments coming in and in most cases especially with depository clients, the accounting departments pay either monthly or semi-monthly. So the AMC has to delay payments till they get a large portion of the monies in the door – that’s why it takes so many AMCs 30+ days to pay – even with some states mandating faster pay.

          We didn’t want to play those games at Incenter. We want quality, partnership and to drive preference with appraisers, and the cornerstone of that for us is taking payment issues off the table. You can count on your hand the number of AMCs that can pay in 24 hours, and we are one of them.

          If an appraiser doesn’t want the ACH 24 hour pay, they can opt for a check and we issue and mail those weekly on all completed orders. As impacted as the USPS is from COVID, most appraisers tell us they get their checks between 7-10 days from the time of report submission. So if a check has not been recieved, it’s typically a delayed/lost mail or in very rare cases, an oversight and we will Fedex a replacement check to the appraiser in those rare instances.

          Add to that – We don’t charge portal/technology fees, we don’t bid out for lowest price, and we add our AMC fee on top of the average fees our appraisers give us, use that as our price for the lender and transparently disclose to the lender what we pay the appraiser and what we make on every appraisal report, regardless of state regulation.

          We’re not perfect – but we do try to be the best and be a partner to appraisers.

          I hope you have a chance to follow what we are about to provide appraisers with at Valuation Expo – if you are thinking about attending, type “Incenter” in your registration and you will save $50 off your attendance fee.

          Stay safe and all the best.

          Mark Walser
          President, Incenter Appraisal Management

          1
          • Avatar Bill Johnson says:

            I appreciate the response Mark and give you credit for wanting to do things different (better than most), but as a business owner myself who happens to do appraising for profit, as your an AMC, I would never consider doing business with you.

            When your at Valuation Expo, please say hello to Joan & Dustin for me.

            Seek the truth.

            3
            • That is America isn’t it Bill 🙂 We all have the choice to engage or not, and nobody can force us to – it’s really a great thing! I can tell you one last thing from my end, understanding the profit model. We don’t force appraisers into a pre-defined fee structure. Appraisers tell us what their C&R fees are, and we build out our fee on top of that and transparently disclose to the lender what we make on each report, and what we paid you. I think that keeps everybody honest, and our lender partners can see that we are charging a fair fee for our services, while our appraiser partners know that they aren’t going to get lowballed. I will certainly say hi to Joan :-), she’s a great lady! We are a CRN and Clearbox sponsor, and I encourage you to keep an eye on AppraisalBuzz today.

              Hope to meet you at a future event and will continue engaging transparently here on the Appraiserblogs.

              1
              • Mark, please tell us how your ‘appraiser sets their own fee’ model fits within the lender’s price-fixing pre-determined fee quoted to borrowers long before the appraiser is ever consulted about a specific property’s complexities? (The fee listed in the GFE)

                For example, a lenders fixed fee is $650 (including a $125 AMC fee) and the assignment is complex and requires a net appraiser fee of $1500 to $3000.

                Or perhaps less extreme at say $950? I’ve found very few appraisers that can cite a significantly higher ‘reasonable fee’ without the amc canceling that order.

                Thank you.

                1
                • Hi Mike,

                  Thanks for the question. The answer to your question is that we push back. There are lenders we have turned down work on behalf of because we know the fee structure they are trying to get us to work in is not reasonable. Knowing that we have our averages from appraisers and that we check our averages in every state and re-calibrate our fees accordingly, we will let a lender know that the fees they are seeking are not reasonable, and that we will not have success finding appraisers to take work for those fees. We suggest our higher fee and explain that the majority of it is for the appraiser, and that in the triangle of Price, Quality, or Turntime, you have to give on one of them to get the other two.

                  Now – like any AMC there have been business propositions put to us to work within a thinner AMC fee structure at a lower pricepoint. When that happens we don’t take it out on the appraiser, we lower our margins and take the smaller fee per file in exchange for volume. I am still flabbergasted by some of the posts here where appraisers are working with AMCs that pay $275 or $300 for an appraisal fee for a normal 1004. Our average is much higher than that in all 50 states.

                  0
          • The cash flow is very easy to deal with unless they were undercapitalized, to begin with.

            You collect a fee from a borrower for a specific property. You set aside the appraiser portion and don’t comingle it with your business operating expenses.

            I’ve got friends that own AMCs, and THEIR profit margin isn’t all that narrow. Most AMC fees they collect run about $125.

            2
            • Avatar Koma says:

              WOW! I had an AMC beg (bother) me for two weeks to take an appraisal from them because they had no one to accept it. Finally I said ok after talking directly to an agent from the company (large, but I won’t get into who).

              When I reached out to the Borrower in this re-fi transaction and told him who I was he chuckled and stated he canceled the order because he was not paying $1,200 for a non-complex appraisal. He asked if that was my fee and I told him no.

              I did not mention to him, but that fee was 45% over my fee. I tore up the order and won’t be taking anymore from that company. There’s no reason, in my opinion, for that fee just to pass through an order.

              2
            • Agreed – that’s about right. $125 is the “aspirational margin.” We don’t always make that. Once you subtract personnel SG&A, time, costs, fees, licensing, technology, infrastructure, overhead, you get lucky if you put about 20% of that to the bottom.

              1
              • Mark, respectfully If $125 is your ‘aspirational margin’ then you are overcharging! The margin I’m told about is $75 (break-even).

                Any AMC that requires a (gross) fee above $125 should be pushing for “Cost Plus” fees with their lender clients and should STOP attempting to steal it from the “appraisers fee” that many lenders have price fixed at $650 already!

                At $75 each (net) the AMC is running around $56,250 profit per month (for an average of 25 per day x 30 days). That means there is another $56k expense budget. Any business that needs more than $56k per month to cover administrative expenses for only 750 orders per month shouldn’t be in the business.

                Larger AMCs with 100 or more orders per day would be grossing $375,000 per month. If it takes more than half that per month to cover overhead and salaries then someone is not a very efficient ‘manager’; or they have a bloated overhead.

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        • Avatar Judith Wheeler says:

          The old days were nice, check at the door before inspection! That said, in Washington state, per statute, appraisers must be paid 45 days from date of appraisal delivery.

          3
          • Agreed, and we pay far faster than that – some states have 30 day statutes! In any event Judith, please let me know if there were any appraisals you were not paid for, and I hope you will consider doing business with us again. If you do, please check out and sign up for our 24 hour pay, nothing like this ever happens with that payment – no mail to lose, no delays or disasters knocking out deliveries, you just get paid within 24 hours after we deliver the report to the client. It’s free, fast and easy.

            Thank you for engaging with me and reach out to Lisa Ratzke (lisa.ratzke@incenterms.com) if you would like to get that going.

            Best,
            Mark Walser, President

            1
  13. Avatar R Stillman says:

    This is interesting reading. I applaud Lisa and Mark for directly addressing every concern head-on. I also admire their outreach to appraisers in their superb payment methods. Their respect and spirit of cooperation are obvious. I no longer work with AMCs, as this level of comradery simply did not exist in my past AMC relationships. Today, I have been fortunate in that I work from referrals and specialize in litigation and estate valuation work. From time to time I tell appraisers that have been treated badly to diversify and expand their work and they too can be weaned off of AMCs. It isn’t easy, but it is definitely worth the time and effort to do so. And now – like every good drama, a hero (IAM) shows up. It’s too damn bad we had to suffer the likes of the Chase/Evaluation Solutions, Appraiser Loft, and Coester debacles through the years – to name just a few. I devoted many years of my life to helping build empires for AMCs, for which I have nothing to show for today. So I packed up my show and took it on the road, and it’s been great. If I were to reconsider adding a bit of lending work to my portfolio, this is exactly the kind of company I would relish working with. No, I take that back – cherish might be a better word. They get it. In the thankless turn and churn world of AMCs today, they will go far. I encourage everyone that has been somewhat intolerant of them to loosen their belt one notch and relax. Everyone makes mistakes – nobody is perfect – but the la creme de la creme always rises to the top. A phone call or email has always resolved any issue I’ve ever had, and I’ve been doing this for over 20 years, so I’ve been around the block more than a few times. I’ve never witnessed the supportive feedback from an AMC that I’ve seen here though. Best wishes for their continued success. This has been a surprisingly refreshing thread!

    0
    • Avatar Lisa Ratzke says:

      Thank you so much for the kind words. We truly are striving to make a difference in the AMC realm. We do value our appraiser partners and want them to feel the love. As stated, we are not perfect. I don’t know anyone who is, but as an appraiser I definately would have liked to have an AMC like Incenter to work for when I was still taking assignments. Our appraiser partners for the most part compliment our staff and like working for us, they do love the 24 hour pay and perks we offer as well. If you ever decide to take on some AMC work, please reach out, we would love to have you as a partner. Best wishes and all our best!

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  14. Avatar David Schuller says:

    The company does not keep the 24 hour payment engagement promise. DO NOT TAKE WORK UNLESS YOUR A CHARITY. Our last billing 10/25/2021 show completion but has not been paid? We called accounting and excuse was as they say that person who handles ACH was in an accident we’re working through this. (how many appraisers are they holding payment and why is only one person handling payment? – kind of odd). WARNING THIS SMELLS LIKE A FAILING COMPANY.

    0
    • Hi Dave – you emailed me tonight with your concerns and your criticism. I responded to your email with a direct and open response on the tragedy our company endured, how that impacted our 24 hour pay, and why your payment was missed. I have offered to remedy it and wire your payment or Fedex overnight you a check and offered a straightforward explanation as to why your 2nd order with us was not paid (by your own admission, your first one was “Smooth”).

      Then you come on and post this just a few minutes after my response to you – which is really disappointing. I will still ensure you are paid via wire or FedEx overnight as promised in my email. I challenge you to complete one more order for us and come back on here and tell everyone how fast you were paid. Even with the issue on your 2nd order, we’ll still pay you faster than most AMCs.

      I am not here to cross swords with appraisers, but I would expect some understanding based on my response to you. My team is still out on medical leave after that incident, but our finance department picked this up and is handling all the payments for all of our appraisers. As stated to you in our email, payments are processed twice daily at 11am and 4pm EST, Monday thru Friday.

      Please contact me with further questions.

      Thank you
      Mark Walser

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      • Avatar David says:

        Thanks for the response and we are deeply sorry for your staff injuries. This post was prior to your response on LinkedIn. We had poor or vague response in our calls to accounts at AIM and this is reasoning we post alarm for other appraisers when nothing was happening.

        We can say as an appraiser in this industry for over 45 years we have lost substantial fees from AMC and Loan companies that closed or just vanished. We welcome your payment as to the engagement agreement automatically deposited or the method setup.

        Thanks again
        David Schuller
        Appraiser

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        • Hi David, I understand. And again, I too am sorry the situation impacted you and your payment on this order. my email is mark.walser@incenterms.com – appreciate your words and I’ve already corresponded with our finance department tonight and we’ll get that payment out tomorrow morning and update you. Will you be at Appraisal Summit, our team will be there and would love to meet you.

          Thanks
          Mark

          https://www.appraisalsummit.net/sponsor-exhibit — here’s our booth info.

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        • Hi David – one more update for you. Finance Dept Manager emailed me to say she will get that order queued up to pay on the 11am ACH run tomorrow 10/29. that means you will see the post hit your bank by the evening of the 29th as a pending deposit, and your bank will clear it in whatever it’s normal time is. I’ll follow up tomorrow once the payment has posted and let you know. Take care.
          ~ M

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    • Avatar Koma says:

      Wow David where have we heard that excuse before…hmmm It’s one of the oldest excuses in the book. If I had the time I would list previous AMC’s that went bankrupt. Happened to me only twice and that was 6 years ago and after that made sure it won’t happen again.

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  15. Avatar David Schuller says:

    Good Afternoon Mark

    I want to say thank you for your exemplary communication and follow on payment (received as promised). Your companies unfortunate situation and delay was heart-felt, we really were unjustified in jumping to conclusion. Guess the reaction can best be summed up as some scary situation though to be a Halloween Trick that turned into a treat. Thanks for your efforts and communication, your a manager high above the common AMC and a breath of fresh air in this industry. A professional of dedicated commitment in manager skills, we have no reservation in doing business with Incenter Appraisal Management in the future

    David Schuller
    Appraiser

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    • Hi David,

      Thank you very much for that note. I really appreciate you writing it and giving us the chance to make it right for you. Looking forward to a great partnership with you.

      If you have any needs in the future please reach out to me or my Director of Vendor Management Lisa Ratzke. lisa.ratzke@incenterms.com

      Thank you!

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