Indirect Appraiser Pressure

Indirect Appraiser Pressure of The Daily Kind - Appraisers BlogsAn appraiser shared this email from a mortgage underwriter:

I saw you called a few days ago and I apologize as I have been very busy. If you can just email back notes as to why your not changing value or you can input notes into the appraisal. This can give the borrower a better understanding why the appraisal is low. If your updating value; that is find too.”

My response to the appraiser:

“Good grief. The Appraisal already explains why the value is the value in the report to your client – the bank. The lender is the one to explain to the borrower if they choose to. It’s not on you. Consider charging a consulting fee to make that explanation.

This is what I call the-clueless-19-year-old-chewing-gum-on-the-phone-syndrome.”

The appraiser who sent this to me saw the deeper meaning referring to all the typos and lack of response:

“We are a society and culture in adult age with no more education and teaching than a text messaging two year old.

Now dear Appraiserville readers… imagine being delivered this crap multiple times a day. How can appraisers not be jaded and serve up a lot of righteous indignation when having these conversations? Who stands up for appraisers who go through this?

Jonathan Miller

Jonathan Miller

President & CEO at Miller Samuel Inc.
Jonathan Miller is President and CEO of Miller Samuel Inc., a real estate appraisal and consulting firm he co-founded in 1986. He is a state-certified real estate appraiser in New York and Connecticut, performing court testimony as an expert witness in various local, state and federal courts.
Jonathan Miller

Latest posts by Jonathan Miller (see all)

Jonathan Miller

Jonathan Miller

Jonathan Miller is President and CEO of Miller Samuel Inc., a real estate appraisal and consulting firm he co-founded in 1986. He is a state-certified real estate appraiser in New York and Connecticut, performing court testimony as an expert witness in various local, state and federal courts.

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9 Responses

  1. marion says:

    Appraisers need to stand up for themselves.

    Get different clients, or do something else until these types either go out of business or figure out why no one will work for them.

    Supply and demand works for day labor too!

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  2. Baggins Baggins says:

    This is what working with a telecom out of the box business is like. The little pop up appears on their screen, the phone auto dials to the intended appraiser, they read the script. Anyone can fill those chairs, turnover is high, pay is low. It’s a miracle if you can get them to read whole messages or respond with more than a one or two liner. They’re on the clock, they have digital time managed quotas, hundreds a day. The only people qualified to manage appraiser panels and make critical decisions about who gets work, who does not, who stays on panel, and who does not, open order count, etc, are actively licensed appraisers.

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  3. Jeff Milewski Jeff Milewski says:

    good grief

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  4. Kathy Hubbard Bright on Facebook Kathy Hubbard Bright on Facebook says:

    Same as Tabitha and Tony, the AMC phone millennials that don’t know sh*t from shinola! Face plant.

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  5. TruthBeTold says:

    And that is what the AMC’s are looking for, appraisers that will do what they’re told by these clueless individuals (Valuation Expo). No one else cares about USPAP or public trust

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  6. Mike Ford Mike Ford says:

    Jonathan, I can’t speak for all appraisers, nor all appraiser organizations, but I can tell you both the who and how part of AGA standing up for it’s members in cases like this.

    We have not limited ourselves to only helping appraisers after a complaint. Many of the issues we are asked to become involved with are current issues appraisers are facing.

    The approach we take (after consultation with the appraiser) depends largely on whether they choose to try to keep these kinds of clients or not.

    Who is standing up for appraisers? Contact janbellas@appraisersguild.org or go to
    American Guild of Appraisers

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  7. Hal says:

    Certifcation of appaisers failed to adequtely qualify piles of appraisers. The requirements have improved but 1,000’s slipped into the system.

    The very best appraisers in the world are members SRA’s and MAI’s or at least canidates of the Appraisal Institute. You can’t find a better appraiser.

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  8. Hal says:

    Certifcation of appaisers failed to adequtely qualify piles of appraisers. The requirements have improved but 1,000’s slipped into the system.

    The very best appraisers in the world are members SRA’s and MAI’s or at least canidates of the Appraisal Institute. You can’t find a better appraiser.

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    • Mike Ford Mike Ford says:

      Lol, I generally have high regard for most SRAs whose residential work I have seen.

      As for MAI’s when they CHOOSE to be good, few are better – though many are fully their equal for C&I work. Many if not most MAIs can’t make the transition back to residential from C&I though.

      Many of those that you describe as having ‘slipped through’ include old timer MAIs that still pump out those Narrative1 templated narratives in four days or so relying on unlimited boilerplate filler; secure in the belief that end users don’t know which hugely significant aspects of an appraisal have been deliberately left out.

      Anyone can find a better appraiser with a little effort. That holds true with ALL designations. I also hold ASAs in high regard though in recent testimony I reviewed from one in a big case, he apparently abandoned accepted appraisal practices long ago. Probably when he abandoned his acquaintanceship with truth.

      Hal there are many great appraisers that are SRA or MAI or SRPA or ASA, IFA or whatever. It’s NOT the designation that makes them great. It’s their integrity and upholding of standards that do. Something not all those you identify adhere to.

      It’s not the federally approved course and education that is at fault. It is the lack of personal integrity of many that are still around. Fortunately the feds haven’t completely fallen for AIs hyperbole and efforts to be declared the defacto experts.

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Indirect Appraiser Pressure

by Jonathan Miller time to read: 1 min
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